Service & Support

Terms and Conditions


Prices: Prices subject to change without notice. All prices quotes is USD$.

Ordering: All orders are processed on a “First Come First Serve” basis. Pre-season sales activated by a deposit and signed purchase order.

Payment: Pre-season (until December 31st): 25% deposit to activate order. Net due by date of shipment from Vanguard’s Arvada Colorado warehouse. Deposits are non-refundable on canceled orders. Estimated delivery date given at time of order and confirmed within 30 calendar days. Pre-paid prior to shipment.

Forms of Payment: Cashier’s Check, Money Order, VISA/MASTERCARD, Personal or Company Check (subject to check clearing prior to shipping), or C.O.D. Boats delivered in Colorado are subject to a Colorado Sales Tax.

Shipping & Handling (S&H): All orders shipped from Arvada, Colorado. S&H charges are added to invoices unless otherwise arranged and approved by Vanguard. Vanguard reserves the right to withhold partial or full shipments until full payment of order is received. Customer is responsible for inspecting shipment for damage upon receiving shipment and notifying in writing immediately the damage to both shipper (or their agent) and Vanguard. Should customer refuse shipment due to damage customer must notify Vanguard immediately of situation.

 

Basic Warranty


Vanguard Products: With registration, Vanguard guarantees its rafts and kayaks to be free from defects in materials and/or workmanship for a period of 5 years. If a product is found to be defective Vanguard will, at its discretion, repair and/or replace the defective product. This guarantee only extends to repairs and/or replacements of defective products and not to any subsequent nor consequential damage/injury to other equipment and/or persons. Vanguard does not make any expressed or implied guarantees of product performance because Vanguard cannot control how products are used. Full Limited Warranty details available upon request. Original owners of Vanguard products will receive a Full Limited Warranty details with their Vanguard product.

For warranty claims please use our contact page